COMPLAINT LETTERS

Example of a complaint letter regarding damaged goods

PT. WARAWIRI

Jl. Antena Putus No. 10

Jakarta 23409

09^TH October 2013

PT. TIRAI HIJAU

Jl. Medan Jaya No. 110

Sumatra Barat 87659

Dear Sirs,

     We regret very to say that your consignment against R/R No. 12345 dated 01^th September 2013 has been received in an entirely damaged condition and not a single packet is in saleable condition. Will you, therefore, please send a fresh consignment on receipt of which we shall return the goods already received.

Yours faithfully, 

(                       )

Example of the reply to the previous letter

PT. TIRAI HIJAU

Jl. Medan Jaya No. 110

Sumatra Barat 87659

26^th October 2012

PT. WARAWIRI

Jl. Antena Putus No. 10

Jakarta 23409

Dear Sirs,

     We thank you for your letter dated 09^th October 2013. We are sorry to learn that through a little negligence on the part of our packing department, you have received the consignment in a damaged condition.

     While we are arranging to send a fresh consignment of your order within a day or two, we would seggest that you may sell the tea (already received) in loose form andremit us the amount in due course at the rate of $9 per lb. instead of $10 per lb.

     We regret once again for the inconvenience caused and assure you that such a thing will not happen in future as we have instructed our packing department to provide wooden packing hereafter.

Yours faithfully, 

(                       )